TERMS AND CONDITIONS

TERMS AND CONDITIONS

MEMBERSHIP

  •  TRANSFERS: Memberships are Non-Transferable.
  • PROOF: Carrying of your membership card is mandatory, and it should be shown on entry at front desk.
  • Facility Access: Access to gym is only ONCE PER DAY.
  • START DATE: The membership period starts from the date of registration at the front desk and not from the date the member starts using the facility for workout.

TERMINATION

  • Membership expires automatically as per your schedule. Termination before the schedule is not permitted. Membership fee would not be refunded under any circumstances.

FREEZING

  • Membership freezing is not allowed

USAGE

  • Members are eligible to use only the fitness facilities they have subscribed for and only after the full payment is made.

MEDICAL CLEARANCE

  • Members with medical conditions must carry a doctor’s certificate before starting their workout routine. Failing which, neither the fitness trainer nor the management holds responsibility for the injury or any other fatal results.

INJURIES

  • In the period of injury or illness or a fatal incident at the premises, members/their representatives would not hold the trainer or the management responsible in any manner and would not seek damages through claims.

TRAINERS

  • Only V2 Fitness Zone trainers are allowed to take personal training sessions, outside trainers are not allowed to train the members. If a personal trainer is resigned / terminated from V2 Fitness Zone members will be allocated with a new trainer of equal level and skill, personal training cannot be terminated due to this reason and no refund will be made.

ENTRY

  • Children below the age of 12 are strictly prohibited from entering the facility. Members aged between 13 to 18 years should be accompanied by a parent/guardian or should declare a written authorization from the parent/guardian who is responsible for such minor members.

ADDICTIVES

  • Smoking and chewing tobacco or any of it’s kinds is strictly prohibited in the premises. Members with the influence of alcohol or any other drugs are not allowed into the premises. Misbehavior due to this may lead to termination of the membership and no refunds will be made.

OBSCENITY

  • Members must not use foul language / behave indecent with fellow members or with V2 Fitness Zone staff. Watching or speaking profane contents are strictly prohibited and V2 Fitness Zone management reserves the rights to terminate the membership. No refunds will be entertained.

DAMAGE

  • Any damage to the premises by the member has to be fully compensated by the member.

RIGHTS

  • V2 Fitness Zone management reserves rights to change any or all of it’s: operation processes / rules / regulations / timings due to any of the reasons that could arise in the future. Necessary measures will be taken to provide the same service quality to the members and the intimation will be made on the notice board/email/website.

OBLIGATIONS

  • V2 Fitness Zone management / its staff shall not be considered default of it’s obligations under this agreement if it is prevented/delayed/obstructed/by any of the unavoidable circumstances like fire, floods, earthquake, strikes, war, lockouts or any other means that are not under the control of us.

TIMINGS

  • Timings are subject to change without prior notice.

EQUIPMENT

  • V2 Fitness Zone provides members with the equipments and machines best suited for the members, hence members cannot insist on any particular machine or brands or models of equipments being made available.
  • No member shall hold on to a particular machine or facility for too long (max. 30 minutes for cardiovascular equipments) so as to deprive the other members waiting to use the said machine or facility.

STEAM AND SPA

  • Members and guests with the following conditions should not use the steam rooms-Low/high blood pressure, cardiac irregularities, asthma and pregnancy or any other ailment.

PARKING

  • The vehicles are driven and parked at the owners risk and V2 Fitness Zoneholds no responsibility for any damage or theft arising out of the same.

SECURITY

  • For safety standards, CCTV has been installed at the center.

OTHER

  • All disputes are subject to Hyderabad jurisdiction
  • No disputes or arguments will be entertained without presenting a valid system receipt
  • Payment done for a particular product/package/service cannot be adjusted against another product/package/service
  • V2 Fitness Zone reserves the right to deny admission to any person basis on bad conduct or other reasons violating the decorum of the club.

V2 FITNESS ZONE HAS THE DISCRETION TO TERMINATE MEMBERSHIP IF A MEMBER

  1. Fails to pay any monetary obligations under V2 Fitness Zone rules and regulations.
  2. Is not able to provide proof of membership on request.
  3. Fails to follow the club rules and regulations prevailing and also the ones introduced from time to time, including time limits on cardio machines and any issue pertaining to gym etiquette.
  4. Willfully damages the properties of the club or the building facilities.
  5. Provides incorrect information on the application form or does not disclose the necessary details as required, including health related ones.
  6. Violates any government laws, regulations or rules of the building management.
  7. Damages the name and reputation of V2 Fitness Zone through any actions.
  8. Fails to act in any orderly manner, misbehavior or engage in improper conduct of Solicitation of any kind.
  9. Does any act which is in any manner disturbing or annoying other members of the club or disturbs or disrupts the functioning of the club in any manner.
  10. In situations of deciding acts of violation, the decision of the V2 Fitness Zone is final.
  11. Members will be requested to sign a copy of club rules & regulation form during their first visit. Without signing up the club rules & regulation form no member will be allowed to use the facility of V2 Fitness Zone Signing up of club rules & regulation is mandatory during membership renewal as well.
  12. V2 Fitness Zone has the right to cancel your gym membership in case of any suspicious order transactions. Auto cancellation may also be triggered by V2 Fitness Zone in case of any improper order placement like membership opted by Male member, incomplete address and/or due to any technical difficulties. Processing fee will not be refunded during cancellation.
  13. Cancellation will be allowed only if the member has not visited the center and completed the registration
  14. Membership transfer subject to approval from the Management of V2 Fitness Zone.

PERSONAL TRAINING AGREEMENT

  • Appointments will be scheduled directly through my assigned Personal Trainer and can be scheduled on days and times that are mutually agreed upon.
  • I have exchanged contact information with my Personal Trainer and have indicated my preference for being contacted. I understand that the facility staff is not authorized to give out my Personal Trainer’s personal contact information.
  • I may not bring an outside Personal Trainer into the facility to train me.
  • Private personal training sessions are one hour.
  • I understand that I am expected to arrive for my appointments on time, dressed and ready to train. If I arrive late for my appointment, I understand that my training session will end at the previously scheduled time.
  • Cancellation policy: I understand that appointments must be canceled by contacting my Personal Trainer directly, before 24 hours of my scheduled time, in order to avoid being charged for the full session.
  • No show policy: I understand that if I do not show up for my scheduled training session, I will be charged for full session.
  • In the event that my Personal Trainer fails to contact me within 24 hours of our scheduled session, or does not show up, he/she will schedule an additional session at no cost to me.
  • I understand that I may communicate any customer service issue and / or acknowledge excellent performance to the branch manager.
  • I understand that the Personal Training Fee is non-refundable at any circumstances.
  • If a Personal Trainer is resigned/terminated from V2 Fitness, I agree to be assigned with a new personal trainer of equal level and skill. I agree that, my personal training cannot be terminated due to this reason and I understand, personal training fee is non-refundable.

REFUND POLICY

We have a no refund policy.

Please feel free to contact staff or management if you have questions regarding V2 Fitness Zone Policies.

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